Data Protection
Effective Date: April 30, 2025
We at Bloom Financial Limited (hereinafter referred to as "Bloom" or the "Company") take our responsibilities under the data protection laws in Uganda (and internationally) seriously.
The purpose of this policy is to help you understand how we collect, use, disclose and/or process the personal data you have provided to us and also to assist you in making informed decision before giving us access to your personal data.
This statement should be read together with our Terms and Conditions for products and services. Personal data is information relating to our customer or potential customers (hereafter referred to "you" or "your"). The data controller of your personal data is Bloom that you have or may have a relationship with.
This statement applies to all customers, suppliers and all clients who have any business dealings with the company.
We collect your personal information with your knowledge and consent when you do any of the following (please note that this list is not exhaustive):
The information we collect and store about you includes but is not limited to the following:
Your name, photograph, address, location, phone number, identity document type and number, date of birth, email address, age and gender.
Information about your bank account numbers and SWIFT codes or other banking information.
Transaction information from mobile money statements and bank statements.
Details on your earnings as per your pay slip.
Your contact with us, such as when you call us or interact with us through social media (we may record your conversations, social media or other interactions with us).
We may use and analyze your information for the following purposes:
We will process your personal information based on any of the lawful basis provided for under the Data Protection Law:
We will respect the confidentiality of the personal data you provide to us. Any disclosure of your information shall be in accordance with applicable law and regulations.
Law-enforcement agencies, regulatory authorities, courts or other statutory authorities in response to lawful demands.
Our associates, partners, software developers or agents involved in delivering our products and services.
Fraud prevention agencies, credit-reference agencies, debt-collection organizations.
Publicly available and/or restricted government databases to verify identity for regulatory compliance.
We may use your personal data for market research, surveys, and marketing purposes including promotional events, competitions and lucky draws.
Opt-out: You can ask us to stop sending you marketing messages at any time by contacting us or following the opt-out option on any marketing message.
If you believe that our records contain inaccurate or incomplete information about you, please visit any of our branch outlets to make the necessary amendments. Some changes will only be made once the necessary supporting documentation has been obtained.
We will take reasonable steps to investigate your concerns and correct inaccurate information in a timely manner.
The company has put in place technical and operational measures to ensure integrity and confidentiality of your data via controls around:
Subject to legal and contractual exceptions, you have rights under data protection laws in relation to your personal data:
That we are collecting personal data about you
Personal data that we hold about you and request information about how we process it
Request that we correct your personal data where it is inaccurate or incomplete
Request that we erase your personal data (noting legal obligations may apply)
Object and withdraw your consent to processing of your personal data
Request restricted processing of your personal data
0704191948 / 0701826711
The company reserves the right to amend or modify this statement at any time and you are advised to visit this site regularly to check for any amendments.